Effective Date: Sat 30, Aug 2025

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Thank you for choosing Vergatto. This Shipping Policy explains how we process, handle, and deliver orders placed through our website www.vergatto.com.  

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1. ORDER PROCESSING  
All orders are processed within 6 to 14 business days. Orders placed on weekends or public holidays will be processed on the next business day. Custom made products such as handcrafted pickups or custom built guitars may require additional production time, which will be communicated to you at the time of purchase.  

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2. SHIPPING METHODS AND DELIVERY TIMES  
We offer standard and expedited shipping options depending on your location. Delivery times vary by region and shipping provider. Estimated delivery times will be displayed during checkout, but please note that they are only estimates and not guaranteed. Delays caused by customs, carrier issues, or events beyond our control are not the responsibility of Vergatto.  

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3. SHIPPING COSTS  
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. In some cases, promotional free shipping may be offered. Import duties, taxes, and other charges imposed by your local authorities are the responsibility of the customer.  

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4. INTERNATIONAL SHIPPING  
We ship worldwide. International customers are responsible for ensuring that the products ordered comply with local laws and regulations. Vergatto is not responsible for packages delayed or held by customs.  

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5. ORDER TRACKING  
Once your order has been shipped, you will receive an email confirmation with tracking information. Tracking availability may vary depending on the shipping method and carrier.  

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6. SHIPPING DAMAGE  
If your order arrives damaged, please contact us immediately at eli@vergatto.com with photos of the packaging and product. We will work with you to resolve the issue as quickly as possible.  

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7. LOST OR MISSING PACKAGES  
Vergatto is not responsible for lost or stolen packages once they have been handed over to the shipping carrier. Please ensure that your shipping address is accurate and secure. In case of issues, contact the carrier directly. We will do our best to assist but cannot guarantee replacement for lost packages.  

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8. MULTIPLE ITEMS  
If your order contains multiple items, they may be shipped separately depending on stock availability or production timelines. You will be informed if your order is split into multiple shipments.  

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9. CONTACT US  
If you have any questions about this Shipping Policy, please contact us at  

Vergatto  
Email: eli@vergatto.com  
Website: www.vergatto.com  

By placing an order on our Site, you acknowledge that you have read and agreed to this Shipping Policy.